Shipping Policy:

  1. All orders will be processed within 1-2 business days.
  2. We offer standard and expedited shipping options.
  3. Shipping costs will be calculated at checkout and are based on the shipping destination and the weight of the items in the order.
  4. We are not responsible for any lost or stolen packages, however, we will assist in any way we can in the case of a lost or stolen package.
  5. We will provide tracking information for all orders once the item has been shipped.
  6. International shipping is available but customs and import duties are the responsibility of the customer.

Returns and Refunds Policy:

  1. We accept returns within 30 days of the original purchase date.
  2. Items must be returned in their original condition, including all packaging and tags, to be eligible for a refund.
  3. Refunds will be processed within 5-7 business days of receiving the returned item.
  4. Refunds will be issued in the original form of payment.
  5. Shipping costs are non-refundable.
  6. Custom and personalized orders are non-refundable and not eligible for returns.
  7. In case of a defective product, the customer must inform us within 3 days of receiving the product and a replacement will be shipped.

Cancellation Policy:

  1. Orders can be canceled within 24 hours of placing the order.
  2. After 24 hours, orders cannot be canceled.
  3. Canceled orders will be refunded in the original form of payment.

If you have any questions or concerns about our Shipping, Returns, and Refunds policy, please contact us at [sales@thehappytourists.co.uk ]